Streamlining Restaurant
Reservations for Efficiency
📅 Year
2022
🧑💻 Role
UX/UI Design Intern
Overview
As part of Trufl Hospitality's efforts to improve efficiency and user experience, the "Add New Reservation" workflow in the Trufl Partner V3.0 app on iPadOS was targeted for improvement. As a UX/UI design intern, I collaborated with a product designer and PM to optimize the workflow and interface
Challenges
• Complex Restaurant Workflow
Need to quickly understand the process of adding new reservations to ensure the design effectively met the demands of Hosts during peak times.
• Balancing User and Business Needs
Catered to users with varying levels of technical proficiency while aligning with Trufl's business objectives of maximizing efficiency and revenue.
• Ensuring High Design Consistency
Maintain consistency in design elements and seamlessly integrate with existing systems and processes without disrupting the restaurant's daily operations.
Main Problem
The current design does not support Hosts in efficiently completing reservations, which impacts the restaurant's operational efficiency.
↓ 75s
Expected completion time
97s
Actual completion time
↓ 90%
Expected success rate
70%
Actual success rate
Summary of feedback from restaurant hosts
→ Overly concentrated information
→ Lack of clear guidance
→ No real-time feedback
→ Inability to add special requests
→ Increased operational pressure
Research
Identify Key Roles in the Reservation Process.
Research
Understanding the Problem by Deeply Engaging with Users.
Research
Determine Core Requirements Based on Pain Points and Scenarios.
Simplify processes, enhance intuitiveness, and guide inputs
Pain Point | The process is not intuitive and lacks guidance.
Boost reservation efficiency and accuracy, improve information management and feedback
Pain Point | Lack of real-time feedback and information summaries.
Increase flexibility in handling special requests
